Terms of Sale

Delivery

All orders will be dispatched within 2 working days (otherwise stated). We only ship via courier to ensure that your items get to you safely.

    Please allow 1-2 working days for package to arrive after receiving a tracking number.

     

    International Deliveries

    All international parcels will be given a tracking number and customers may track their parcel status on QEXPRESS website.

    Tracked postage - $10.00 (flat rate)

    Estimated shipping time is within 5-30 calendar working days depending on destination country and customs clearance.

    Please note that Rolypaw will not be liable for any import taxes or duty fees incurred.


    Exchange & Refund

    Rolypaw accepts exchange within 7 days after the item is delivered. 

    If you have received a faulty item, please email us along with your order number, description of what you have received along with photos. We will be in touch with you regarding the return process. Please do not send any products back without contacting us.

    Please note that original delivery charges are non-refundable unless the item is faulty or incorrect.

     

    Differences in colour from image shown on website

    Whilst we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device. 

    For other enquires please contact as at rolypaw@gmail.com.